Posted in: Technology

How To Troubleshoot Outlook Search Not Working Problem


Problems with Outlook search not working issue can affect user productivity and business efficiency and should be addressed as soon as possible. Troubleshoot user’s browser or mobile app, as well as Outlook itself, to find the root cause of the problem.

Outlook Search Not Appear Or Not Working Properly

The Outlook Search can be found by clicking the arrow next to the search box at the top of the Outlook interface. If it doesn’t show up or doesn’t seem to work as it should (i.e. missing elements or links that don’t work) then the culprit is probably a browser issue. Removing cookies and temporary files from users’ browsers, reinstalling software and updating to the latest version at the same time, and disabling browser extensions and add-ons (particularly those related to Outlook) are all actions that can help solve the problem. Temporarily switching to a different browser can help the outlook user determine if the software is at fault.

Incorrect Search results appear

If the outlook user can run an advanced search but is not getting the results expected by the outlook user, make sure the outlook user query is formatted and entered correctly. Review the search operators listed on the help pages of Outlook and compare them to the query that the outlook user has run. Make sure the outlook user has not placed a constraint (such as a particular date limit or label) that excludes certain results that the outlook user would expect to see. Note that Outlook does not recognize special characters (such as square brackets and the ampersand), and will search through attachments when possible (which may give the outlook user some results that the outlook user did not expect). Note that the messages that the outlook user has placed in the Trash do not appear in the search results by default.

Find problems with Outlook mobile apps

If the outlook user experiences advanced search issues with one of the Outlook mobile apps instead of the desktop version of the site, the outlook users’ troubleshooting options are more limited. Uninstalling and reinstalling the app should resolve most issues, including search issues; This process resets the application settings and removes any temporary files that may have been corrupted. As with the full client, double-check the format and content of the outlook users query if the outlook user does not get the results they expect.

Outlook Issues

Alternatively, the Outlook platform may experience technical problems, making search functions unavailable or messages missing. Wait a few minutes before trying to get users to search again. If the problem persists, check the official status page for Microsoft products and keep an eye on Outlook’s help forum for any kind of help related to your Outlook account.

How to fix Outlook search not working on iPhone, iPad, or iPod touch users

Outlook app on iPhone to iPad does not provide all the details, so open in Chrome, Safari, or other browser users you have installed and open, then input Outlook username and password.

1. If the outlook user is using an iPhone, a pop-up window may appear suggesting that the outlook user downloads the Outlook application, but now is not the right time.

2. Then look for an official mail-in in your outlook inbox “We blocked a login.” Click “That was me” or “Verify devices now” to fix the problem.

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